Shipping
What are your shipping rates?
Shipping rates vary. Please check estimated shipping calculator with your preferred shipping option at checkout.
Do you offer free shipping?
Free shipping will be reflected if you are applicable at checkout.
What is your shipping time frame?
Packages ship with a 1-3 business day prep time frame. This means packages will not be dropped off at the post office until 1-3 business days after purchase.
Do you ship internationally?
Doheny NYC ships internationally. Customers can view estimated shipping costs at checkout.
How can I track my order?
Order shipping information including tracking will be sent to the customer's provided email address once items are shipped. Ship prep time is 1-3 business days after the order has been placed.
What happens if my order is lost or damaged during shipping?
If the order is lost, tracking will be reviewed and assessed to determine if a replacement or refund can be distributed.
If the order is damaged, photos will be required so the order can be properly reviewed and assessed to determine if a replacement or refund can be distributed.
Can I change my shipping address after placing an order?
Shipping addresses can NOT be changed after placing an order.
Returns
What is your return policy?
Returns are accepted through the order form up to 14 days after purchase. Buyers must pay for return shipping. Items must be in original condition and packaging.
How do I start a return?
Returns can be filed through the order form through this link.
When will I receive a refund?
Refunds take 5-7 business days to process.
What if I received a damaged or incorrect item?
If the order is damaged or incorrect, photos will be required so the order can be properly reviewed and assessed to determine if a replacement or refund can be distributed.
Contact
Still have questions? We're happy to help! Please email us at kate@doheny.nyc and we will get back to you within 1-2 business days.